Frequently Asked Questions

<h2>Shipping & Delivery</h2>

<h3>Do you ship to all EU countries?</h3>
<p>Yes! We ship from our Belgium warehouse to all EU countries. Delivery takes 5-10 business days. Free shipping on orders over €100.</p>

<h3>How much does shipping cost?</h3>
<p>Standard EU shipping is €15. Orders over €100 qualify for FREE shipping. We use reliable carriers with tracking.</p>

<h3>Do you ship internationally outside EU?</h3>
<p>Currently we focus on EU markets for fastest delivery. Contact us at wholesale@remoodfurniture.com for international inquiries.</p>

<h2>Returns & Refunds</h2>

<h3>What is your return policy?</h3>
<p>30-day money-back guarantee, no questions asked. If you're not satisfied, return your item for a full refund.</p>

<h3>How do I return an item?</h3>
<p>Contact us within 30 days of delivery. We'll provide a return label. Items must be unused and in original packaging.</p>

<h3>When will I receive my refund?</h3>
<p>Refunds are processed within 5-7 business days after we receive your return.</p>

<h2>Materials & Quality</h2>

<h3>What materials do you use?</h3>
<p>We use sustainably sourced rattan, teak wood, seagrass, banana leaf, and natural fibers. All materials are handcrafted in Bali by skilled artisans.</p>

<h3>Is rattan furniture durable?</h3>
<p>Yes! Natural rattan is extremely durable and can last 10-15 years with proper care. It's flexible, strong, and perfect for European homes.</p>

<h3>Is your teak furniture sustainable?</h3>
<p>Absolutely. We source reclaimed and sustainably harvested teak from certified forests. Our suppliers follow responsible forestry practices.</p>

<h3>Can I use rattan furniture outdoors in Europe?</h3>
<p>Natural rattan is best for covered outdoor areas or indoor use. For full outdoor exposure, we recommend our teak furniture which is weather-resistant.</p>

<h2>Care & Maintenance</h2>

<h3>How do I care for rattan furniture?</h3>
<p>Dust regularly with a soft cloth. Clean with mild soap and water. Avoid direct sunlight and moisture. Apply furniture oil once a year to maintain shine.</p>

<h3>How do I care for teak furniture?</h3>
<p>Teak is low-maintenance. Clean with soap and water. For outdoor teak, apply teak oil 2-3 times per year to maintain golden color, or let it age naturally to silver-grey.</p>

<h3>Can rattan furniture be repaired?</h3>
<p>Yes! Minor damage can be repaired with rattan repair kits. Contact us for guidance or professional repair services.</p>

<h2>Orders & Payment</h2>

<h3>What payment methods do you accept?</h3>
<p>We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.</p>

<h3>Is my payment secure?</h3>
<p>Yes! We use Shopify's secure checkout with SSL encryption. Your payment information is never stored on our servers.</p>

<h3>Can I cancel or modify my order?</h3>
<p>Contact us within 24 hours of ordering. Once shipped, orders cannot be modified but can be returned within 30 days.</p>

<h2>Product Information</h2>

<h3>Are your products handmade?</h3>
<p>Yes! Every piece is handcrafted by skilled artisans in Bali using traditional techniques passed down through generations.</p>

<h3>Why is each piece slightly different?</h3>
<p>Because they're handmade from natural materials, each piece has unique variations in color, texture, and grain. This makes your furniture truly one-of-a-kind.</p>

<h3>Do you offer custom sizes or colors?</h3>
<p>For wholesale and B2B orders, we offer customization. Contact wholesale@remoodfurniture.com for custom furniture inquiries.</p>

<h2>Wholesale & B2B</h2>

<h3>Do you offer wholesale pricing?</h3>
<p>Yes! We work with hotels, restaurants, interior designers, and retailers across Europe. Contact wholesale@remoodfurniture.com for partnership opportunities.</p>

<h3>What is the minimum order for wholesale?</h3>
<p>Minimum order varies by product. Container shipments available for large projects. Contact us for a custom quote.</p>

<h3>Can you source specific furniture for hospitality projects?</h3>
<p>Absolutely! We specialize in hospitality furniture sourcing from Bali. We can help you find rattan, teak, lighting, ceramics, and textiles for your project.</p>

<h2>About Remood Furniture</h2>

<h3>Where are you located?</h3>
<p>We're based in Slovenia with a warehouse in Belgium for fast EU shipping. Our furniture is handcrafted in Bali, Indonesia.</p>

<h3>Why buy from Remood Furniture?</h3>
<p>✓ Handcrafted quality from Bali artisans<br>
✓ Sustainable, natural materials<br>
✓ Fast EU shipping from Belgium warehouse<br>
✓ 30-day money-back guarantee<br>
✓ Free shipping over €100<br>
✓ Afrohemian & Mediterranean design aesthetic</p>

<h3>How can I contact you?</h3>
<p>Email: hello@remoodfurniture.com<br>
Wholesale: wholesale@remoodfurniture.com<br>
We respond within 24 hours.</p>

<p><em>Still have questions? Contact us anytime - we're here to help!</em></p>